Privacy Policy

Diva Nails and Spa ("we," "us" or "our") operates the website https://divanailsraleigh.com/ and provides nail salon and spa services at 4325 Glenwood Ave, Suite 1034, Raleigh, NC 27612. This Privacy Policy explains what information we collect, how we use it and the choices you have. By using our website or providing your information to us, you agree to the practices described below.

1. What Information We Collect

We collect the following types of information when you visit our website, book an appointment, contact us or opt in to our SMS program:

• Full name
• Phone number
• Email address
• Appointment details, such as requested services, dates and times
• Messages or inquiries you send us through our website forms, phone, email or text
• Website usage data, such as IP address, browser type, device type, pages visited and time spent on our site, collected through cookies and similar technologies

2. How We Use Your Data

We use the information we collect to:

• Schedule, confirm and manage your appointments
• Respond to your questions and requests
• Send appointment confirmations, reminders and customer care messages via SMS, email or phone
• Send promotional offers and specials via SMS when you have opted in to receive them
• Improve our website, services and customer experience
• Comply with legal obligations

3. SMS Opt-In Details

Program name: Diva Nails and Spa SMS Program.

Message types: By opting in, you consent to receive text messages from Diva Nails and Spa including appointment confirmations, appointment reminders, booking updates, customer care messages and promotional offers or specials.

Message frequency: Message frequency varies based on your appointments and interactions with us. You will not receive more messages than are reasonably necessary.

How to opt in: You can opt in to our SMS program by checking the consent box on a form on our website, by providing your phone number when booking an appointment and agreeing to receive messages or by texting us directly.

How to opt out: Reply STOP to any message to unsubscribe at any time. Reply HELP for assistance. Message and data rates may apply.

4. Cookies & Tracking Information

Our website uses cookies and similar tracking technologies to keep the site working properly, understand how visitors use our pages and improve your browsing experience. Cookies are small text files stored on your device. You can control or delete cookies through your browser settings. Disabling cookies may affect how some parts of our website function.

5. Data Security Practices

We take reasonable measures to protect your personal information. Our website is secured with SSL/TLS encryption, which protects data transmitted between your browser and our servers. Payment transactions are processed through PCI compliant payment processors. We do not store full payment card numbers on our systems. While no method of transmission or storage is 100% secure, we work to protect your information using industry standard safeguards.

6. Your User Rights

You have the right to:

• Unsubscribe from SMS messages at any time by replying STOP
• Opt out of marketing emails by using the unsubscribe link in any email
• Request access to the personal information we hold about you
• Request that we update or correct inaccurate information
• Request that we delete your personal information, subject to legal requirements

To exercise any of these rights, contact us using the details in the Contact Us section below.

7. Age Restriction

Our website and SMS program are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18 through our website or SMS program. If you believe a person under 18 has provided us with personal information, please contact us and we will delete it.

8. Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances:

• With service providers who help us operate our website, booking system and communications, and who are obligated to protect your information
• When required by law, court order or governmental regulation
• To protect the rights, property or safety of Diva Nails and Spa, our customers or others

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, reach us at:

• Diva Nails and Spa
• 4325 Glenwood Ave, Suite 1034, Raleigh, NC 27612
• Phone: (919) 782-7488
• Email: [email protected]

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.